1. What SendIfGone does
SendIfGone lets you write a message for one person and checks in with you by email at the interval you choose. If you stop answering, we send a reminder, wait through a grace period and send a final warning. Only if all of those go unanswered do we deliver your message, by sending your recipient a private link to read it. We also tell you that it was delivered.
2. Not a legal will
SendIfGone is not a will or any other legal instrument. A message delivered through SendIfGone doesn't transfer property, money, accounts or rights, and isn't a substitute for legal or financial advice. For anything that must be legally binding, please talk to a lawyer.
3. Your part
- Keep your email address working and up to date, and check in when we ask. Delivery is decided only by whether you check in.
- Give us a correct email address for your recipient, and only name someone you're allowed to share their address with. Your recipient may ask us to remove their details; if they do, we'll tell you and your plan stops until you add someone else.
- Don't use SendIfGone to send anything unlawful, harassing or harmful.
4. Your message and encryption
Your message is encrypted before it's stored, using convenience encryption: we manage the keys. Our service can decrypt your message, because it has to deliver it. We don't read messages: we decrypt one only to show it to you, to deliver it, or to produce an export you ask for. It isn't end-to-end encrypted, and we don't claim it is. If SendIfGone stops, our continuity plan applies.
5. Free trial and plans
You can try SendIfGone free for 14 days, without a card. During the trial your plan isn't switched on: nothing is delivered. The Personal plan is billed annually. Payments are processed by Paddle, our reseller and Merchant of Record, under Paddle's buyer terms.
6. Cancellation and refunds
- You can cancel anytime. Your plan stays on until the end of the period you've already paid for, then stops renewing.
- We don't refund the unused part of a period.
- Multi-year prepayments, when offered, are non-refundable.
- All of the above applies except where a refund is required by law or by Paddle's buyer terms.
7. If a payment fails
Payment never speeds up delivery. If a payment fails or your subscription ends after you've stopped checking in, your plan keeps running and we still deliver your message. If you keep checking in without renewing, we remind you by email, and 90 days after your first check-in since the payment lapsed your plan is suspended, unless a reminder cycle is already under way. A suspended plan delivers nothing; it isn't deleted, and paying again switches it back on. This is the extent of our "delivers even if a payment fails" commitment: the period you've paid for, and the case where you've gone silent. It is not a promise to keep an unpaid plan running forever.
8. What we can't guarantee
We take great care to deliver correctly, and never by mistake, but we can't guarantee that every email reaches every inbox, that your recipient will read their message, or that the service will be available without interruption. Email addresses change, mail providers reject or delay messages, and systems fail. We log every step so you and your recipient can see what happened.
9. Limitation of liability
To the extent the law allows, SendIfGone isn't liable for indirect or consequential losses, or for any failure or delay in sending or delivering a message, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer.
10. Your data
You can download everything we hold about your plan, or delete it permanently, from your dashboard at any time. See our privacy notice.
11. Ending your account and changes
You can delete your plan at any time. We may suspend an account that breaks these terms. If we change these terms in a way that matters, we'll tell you by email before the change applies.
12. Contact
Questions about these terms: hello@sendifgone.com.