What we keep
- About you: your email address and name, your plan settings, your check-ins, and the emails we've sent you.
- Your message: encrypted at rest with a key we manage (convenience encryption: we manage the keys). Our service can decrypt it, because it has to deliver it, and so could anyone with access to our systems, including that key. We decrypt it only to show it to you, to deliver it, or for an export you ask for.
- About your recipient: only a name and an email address, and a log of what we sent them.
- Payments are handled by Paddle, our Merchant of Record. We never see your card details.
What we don't do
We don't sell data, show ads or put tracking scripts on our pages. Our emails never contain your message: your recipient reads it on a private page.
How long we keep it
We don't delete plans automatically, not even suspended ones, because deleting someone's last words by mistake would be worse than keeping them. Instead, you decide: you can delete everything at any time, and it's erased for real. We keep a record that a deletion happened (a date and the number of items erased), never the data itself.
Your rights, as the owner of a plan
- Export: download everything we hold about your plan as a JSON file, from your dashboard ("Your data").
- Erase: delete your plan and all its data, from the same place. It can't be undone.
- For anything else, including deleting your account, write to hello@sendifgone.com.
If someone named you as their recipient
Someone who uses SendIfGone gave us your name and email address so their message can reach you. We keep only those two things, because they're the minimum needed to do what that person asked, and we don't use them for anything else. You never have to take part: you can ask us to erase your details. If you do, we'll remove them, tell the person who named you, and their message will not be delivered to you.
Remove my details
We'll email a confirmation link to this address, so that only you can remove it.
Contact
hello@sendifgone.com. See also our terms.